1. Processing Time
Since our pieces are custom-made, the processing time varies for each garment. The estimated shipping time for each product is specified on its product page and ranges from 5 to 45 days. We will work diligently to fulfill your order within the indicated timeframe.
2. Shipping Rates and Delivery Estimates
Shipping rates and delivery estimates vary based on your location and the shipping method selected. Rates will be calculated at checkout. Standard delivery typically takes 2 to 10 business days within India, and 5 to 15 days outside India. Expedited shipping options may also be available for faster delivery.
3. Shipping Methods
We offer various shipping options including standard, expedited, and express shipping. Shipping methods and costs will be displayed during checkout.
4. International Shipping
For international orders, we will contact you to confirm the shipping details specific to your country. Shipping rates and delivery times will be provided once we finalize the details. Please note that customs duties and taxes may apply and are the responsibility of the recipient.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order through our [Order Tracking Page/website] using this number.
6. Shipping Address
Please ensure that your shipping address is accurate and complete before placing your order. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
7. Shipping Delays
While we strive to ensure timely delivery, occasional delays may occur due to unforeseen circumstances such as weather conditions, postal strikes, or high order volumes. We will notify you if there are any significant delays with your shipment.
8. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us through call, WhatsApp or email within 2 days of receiving the shipment. We will work with you to resolve the issue promptly.
9. Returns and Exchanges
For information on returns and exchanges, please refer to our cancellations, returns and exchanges policy.
10. Contact Us
If you have any questions or concerns regarding our shipping policy, please contact our customer service team through the contact form, WhatsApp, call or email.
